Privacy Policy

ACN 605 898 057 ABN 87605898057

We respect your privacy

Howard-Smith Creations Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors.  We adhere to the Australian privacy principles contained in the Privacy Act in 1988 (Cth).  This policy sets out how we collect and treat your personal information.  “Personal Information” is information we hold which is identifiable as being about you.

Collection of Personal Information

Howard-Smith Creations Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. 

You may provide basic information such as your name, phone number, your physical or postal address, or your email address, enabling us to send information, provide updates and process your product or service order.  We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your continent or email preference, respond to surveys and/or promotions, provide financial or credit card information (such as credit card number, expiry date and security code), or communicate with our customer support. 

We do not store or hold your credit card number, expiry date and security code beyond the time required to process your order. 

Additionally, we may also collect any other information you provide while interacting with us, such as:

  • your gender, birth date and occupation
  • your purchase history with us
  • the name of the domain form which you access the internet; the date and time you access our site/s
  • the internet address of the website from which you linked directly to our site/s 

How we collect your personal information

Howard-Smith Creations Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you.  We may receive personal information from 3rd parties.  If we do, we will protect it as set out in this Privacy Policy.

Use your personal information

Howard-Smith Creations Pty Ltd may use personal information collected from you to provide you with information, updates and our services.  We may also make you aware of new and additional products, services and opportunities available to you.  We may use your personal information to improve our products and services and better understand your needs.  This information allows us to:

  • administer our Website and provide customer services;
  • process your order and inform you of the status of your order;
  • provide the products and services you have ordered;
  • verify your identity and details of your payment method or credit card account;
  • plan and manage our commercial business activities including analysis of your shopping habits, product and style preferences;
  • communicate with you directly (via email or phone where such details have been provided by yourself);
  • inform you about promotional offers or product updates.

Howard-Smith Creations Pty Ltd / Two Green Stones may contact you by a variety of measures including, but not limited to telephone, email, sms or mail. 

To opt out or un-subscribe from our promotional newsletters or marketing communications, please use this link.

Disclosure of your personal information

We may disclose your personal information to any of our directors, employees, officers, insurers, professional advisers, agents, suppliers or subcontractors / entities such as marketing companies whom we engage with, insofar as reasonably necessary for the purposes set out in this Policy.  Personal information is only supplied to a third party when it is required for the delivery of our service.

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in a response to a law enforcement agency request.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Howard-Smith Creations Pty Ltd, or, it’s customers of third parties. 

Information that we collect from time to time be stored, processed in or transferred between parties located in countries outside of Australia. 

If there is a change of control in our business or a sale, transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.  This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality.  We would seek to only disclose information in good faith and where required by any of the above circumstances. 

By providing us with personal information, you consent to terms of this Privacy Policy and types of disclosure covered by this policy.  Where we disclose your personal information to third parties, we will request that the third party will follow this Policy regarding handling your personal information. 

Security of your personal information

Howard-Smith Creations Pty Ltd is committed to ensuring that the information you provide to us is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information you provide to us is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard ad secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk.  We cannot guarantee the security of any information that you transmit to us, or received from us.  Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information.  If you would like a copy of the information, which we hold about you or believe that any information we hold o you is inaccurate, out of date, incomplete, irrelevant or misleading, please use this link.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in detail of your complaints to C/O- Smart Hub, Two Green Stones Customs House, 208 Quay St, Rockhampton City, Queensland 4700 Australia.  We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future.  We may modify this policy at any time.  In our sole discretion and all modifications will be effective immediately upon our positing of the modifications on our website or notice board.  Please check back from time to time to review our Privacy Policy. 


When you visit our website:

When you come to our website ( or we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc.  This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.


We may from time to time use cookies on our website.  Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your uses of the site.  Cookies are not malicious programs that access or damage your computer.  Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.  However, this may prevent you from taking full advantage of our website.  Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience.  In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords.   These ads may appear on this website or other websites you visit.

Third Party Sites:

Our site may from time to time have links to other websites not owned or controlled by us.  These links are meant for your convenience only.  Links to third party websites do not constitute sponsorship or endorsement or approval of these website.  Please be aware that Howard-Smith Creations Pty Ltd is not responsible for the privacy practises of other such websites.  We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every that collect personal identifiable information.